• Worldwide: Free Worldwide with some item exclusions. Calculated at checkout. Delivery is by road or air, and times vary between 7-30 days depending on buyer location. Various warehouses are in use for individual items and depending on whether an item is in stock or being custom made, they may be shipped separately and not always in one package.
• International Duties and Taxes: Extra cost to be paid by the buyer upon arrival of the goods, unless prepayment has already been arranged by us and calculated at checkout.
• Refunds & Exchanges: You will be responsible for paying your own shipping costs for returning your item. This is nonrefundable. Shipping costs to forward your new item will be covered by us.
• Tracking and Insurance: All parcels will come with standard tracking. All risk of loss or damage to the goods passes to you when we dispatch the goods. At the time of conducting your transaction we give you the option to take out additional carrier insurance. If you are returning an item, we strongly recommend that you use a traceable shipping method. Items without tracking that are lost in the mail or not received by us, will not be refunded or exchanged.
REFUNDS & RETURNS
We hope you are thrilled with your purchase at Ravenged. However, if you are not 100% satisfied with your purchase, you can return your order for an exchange, online credit or refund within 30 days of purchase. Online credits can be used to make a future purchase and last for 12 months. Exchanges and Refunds will be processed within 7 days.
• We undertake to refund or replace any defective product delivered to you that has manufacturing defects/damage.
• We will refund or exchange items if you have a change of mind. To be eligible, your item must be in new and unused condition in original packaging, with all original tags and labels attached.
• Your item needs to have the receipt or proof of purchase.
• Your item needs to be returned with the Return Form provided.
• Your shipping package must be postmarked within 30 days of the purchase date.
• If undamaged goods are returned to us for exchange, we do not refund any packing and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.
• If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Returns or exchanges will NOT be granted for:
• Sale items. These are FINAL SALE.
• Items used, worn or damaged that is not the result of a manufacturing fault.
• Items with labels and/or original packaging removed/damaged that is not a manufacturing fault.
• Custom made items. These are specifically made for you. Please choose carefully as there is no refund for change of mind or wrong choice.
To return an item:
• Please email customer service at firstname.lastname@example.org to notify of your intention to return, and reason for doing so. If the item has a manufacturing fault or damaged, please include pictures.
• Place the item in its original packaging, into a secure post bag/box with tracking.
• Include the return form provided, and your proof of purchase.
• Mail your return to the following address:
PO BOX 754
Caloundra, QLD 4551
Once we receive your item, we will inspect it and notify you that we have received it. If your return is approved, we will initiate a refund to your credit card (or original method of payment), within a certain amount of days, depending on your card issuer's policies. For exchanges, your new item will be processed and forwarded within 7 working days.